1. Return and exchange of goods
1.1. Return of goods takes place in accordance with
2001. June 29 By the Order of the Minister of Economy of the Republic of
Lithuania No. 217 "On the Approval of the Rules for the Return and
Exchange of Items".
1.2. The buyer must send the returned goods by
registered mail or post. The shipment number must be provided to the Seller no
later than within 24 hours. after dispatch.
1.3 The cost of returning returned or replacement
goods is borne by the buyer.
1.4. In order to return the product (s), the Buyer may
do so within 7 (seven) days from the date of delivery of the goods to the
Buyer, informing the Seller by e-mail. mail, attaching photos of the item and /
or parcel describing the problem.
1.5. The returned product must be in the original neat
packaging, undamaged, unused, of the same set as the Buyer received it, without
losing the appearance of the goods (undamaged labels, unripped protective
films, etc.). When returning the product, it is necessary to submit a paper
(printed) document of its purchase (copy of the order, order).
1.6 When returning a quality product, only the amount
of money paid for the product is returned to the Buyer within 5 days. Shipping
costs are not refundable to the buyer.
1.7. Upon returning the wrong product received, the
Seller undertakes to replace such product with the required product. If you do
not have the required goods, the Buyer will be refunded all money (for the
goods, and the actual shipping costs incurred).
1.8. When a defective product is returned, the Seller
undertakes to replace the defective product with an analogous product or return
the money to the Buyer.
1.9. In order to return the defective product (s), the
Buyer may do so within 14 (fourteen) days from the date of delivery of the
goods to the Buyer, informing the Seller by e-mail. mail, with photos or videos
of the low-quality item and / or parcel describing the problem.
1.10. The returned defective product must be in the
original neat packaging, undamaged, unused, of the same equipment as the Buyer
received it, without losing the appearance of the product (undamaged labels,
unripped protective film, etc.). When returning the product, it is necessary to
present a paper (printed) document of its purchase.
1.11. The Seller has the right not to accept the goods
returned by the Buyer if the Buyer does not follow the procedure for returning
the goods set out in clauses 1.4-1.5,1.9-1.10 of these Rules.
1.12. If the Buyer paid for the item with a gift
voucher, the voucher and other additional amount paid (if it was paid) will be
1.13. If the Buyer returns the product purchased at a
discount, the amount paid for the product with a valid discount is refunded.
2. Final provisions
2.1. These Rules of Return of Goods have been drawn up
in accordance with the laws and legal acts of the Republic of Lithuania.
2.2. The law of the Republic of Lithuania applies to
these rules. Any disagreement arising from the implementation of these rules
shall be settled by negotiation. If no agreement is reached, disagreements are
resolved in accordance with the laws of the Republic of Lithuania.